MoroccoUnexplored.com

Riad Philanthropic Ltd trading as Morocco unexplored .com

Booking Conditions

1) Making a booking

A booking is made by post when the Company receives a completed booking form and where the booking is made at least eight weeks from the date of departure and accompanied with the necessary deposit, which is 10% of the holiday price.

To make a booking by telephone, email or facsimile you will be deemed to have read the booking conditions and to have signed the declaration on the booking form which is available for download at http://www.moroccounexplored.com/

In such circumstances the company will be deemed to have received a completed booking form only when it receives the necessary deposit, where the booking is made at least eight weeks from the date of departure.

2) Less than Eight weeks before departure

All bookings made less than eight weeks before departure will require full payment to be made on booking. The Company reserve the right to decline any booking at their discretion.

3) Point of contract

In all circumstances a booking is accepted and becomes definite only from the date when the Company has confirmed acceptance in writing and issued an invoice. It is at this point that a contract between the Company and a client comes into existence.

The contract does not cover any form of travel or arrangement made by you to Morocco from the UK, which is entirely at your own risk. Your arrival date and time must be made known to the company no less than three weeks prior to departure, failing which you may have to make your own arrangements to reach your accommodation at Azrou.

4) Full Payment not received

Full Balance of monies must be paid 8 weeks prior to the departure date. Where the balance of monies remains unpaid up to 1 month before the departure date and the prospective customer has made no contact to explain to the company their intentions, the company reserves the right to cancel the booking and retain the deposit.

5) Cancellation Charges

Scaled charges will apply to you or anyone travelling with you in the event of you cancelling the booking after the company has received full payment. We shall not refund insurance premiums paid to us. The charges reflect our estimated losses for transport accommodation and the use of other services the company has paid for in advance. To cancel, the person who booked the holiday must send notice in writing (we suggest by recorded delivery) to our offices. The charges apply from the date notification was received by us. Where a member of your party cancels and you cannot fill the persons place, you may have to pay single or under occupancy settlements.

More than 56 days-

Your deposit

55 to 35 days- 50% of the holiday cost

34 to 21 days- 75% of the holiday cost

20 to 7 days- 90% of the holiday cost

0 to 7 days- 100% of the holiday cost

6) Transfer

You may transfer your deposit and travel insurance to another of our offered holidays, if you decide to do so after having initially booked a different holiday, subject to the payment of a transfer fee of GBP50 per person. Notification in writing must be received within two weeks of your cancellation notice and no less than six weeks before the date of travel in order to be effective.

If the holiday you transfer to is more expensive than the one you originally booked, a further deposit will also be payable. If you subsequently cancel the holiday to which you have transferred, we will retain your full original deposit and the scaled charges above will apply.

7) Cancellation or change of your holiday by the company

It may be necessary for the company to change or significantly alter or cancel your holiday, where circumstances beyond our reasonable control occur. In such an event the company will let you know as soon as is reasonably possible. Where the company is able to offer an alternative:-

You may choose to accept one of the following options in such an event.

A replacement holiday of lower quality (if available) and we will refund the difference in cost.
or
A replacement holiday of equivalent or higher quality (if available);
or
Request a refund of all monies you have paid. Including where they have been paid, insurance premiums paid to us.

You should decide as soon as possible after we have notified you. Compensation may be payable to you by the company where it is appropriate, although we cannot reimburse you or compensate you for any incidental charges you have incurred, where such arrangements were made before you have received confirmation of the final itinerary which shall be no less than one week before your departure.

Compensation will not be paid where the change, alteration or cancellation has come about through unusual, rare or unforeseeable circumstances wholly beyond our control such as threat of war, acts of war, terrorism, civil disputation, nuclear disasters, airport closure extreme weather conditions or *where the group number is less than for the number originally booked there are not enough people to attend the holiday . Circumstances that do not constitute a major change or alteration may include changes in meal times, meal plans, excursion times, activity arrangements, and *numbers of travellers.

*(Unless private prearranged booking)

. 8) The price of the holiday

All prices are quoted in pounds sterling. Prices as quoted, may at the time of booking be subject to variation or change. The company reserves the right to make such changes. Not less than 30 days prior to departure the company reserves the right to increase holiday costs in the form of a surcharge in the following circumstances: -

Government action, operator costs, rises in fuel, increases in airport taxes, exchange rate fluctuations. In any event the company will absorb a sum equal to the first 2% of any such surcharge.

9) Information

Any information provided by the company in relation to climate, vaccinations, visas, terrain, spending budget, and equipment is given in the form of guidance only. It is for you to conduct your own investigations and you accept responsibility for all such matters. It is also your responsibility to have the valid travel documents Please note, passports must be valid for at least six months beyond the date of expiry for entry into Morocco.

While the company operates a mandatory insurance protection scheme it is for the customer to make sure they have adequate insurance to meet the level of activity/ risk they undertake on the holiday.
and take all necessary steps in preventing risk of illness and ill health.

10) Type of holiday

You agree that in embarking on this type of holiday you are in full realisation of the hazards involved, including inconvenience and discomfort, injury, disease and loss or damage to property. The company utilises the knowledge and amenities of persons native to the locality and you should be aware that such an environment might be subject to a more flexible form of operation, which is in itself part of the holiday experience. Morocco is a developing country and its standards are different standards to the United Kingdom. The itineraries that the company provide should not therefore be seen as a contractual obligation, but an overall guide as to what is to be achieved. When you make a booking you agree to accept this situation and acknowledge the need to have a flexible approach.

You must inform the company at the time of booking of any medical condition that you or a member or members of your party are suffering from. If you advise the company of any special requirements for you or your party at the time of booking we shall use all our reasonable endeavours to honour such requests and inform you in advance whether compliance with the request can be achieved.

It is necessary for you to abide by the decisions and authority of the company representative once you are on the holiday. Any acts or omissions outside of, or without the representative's consent which are likely in his reasonable opinion to cause danger, distress or annoyance to others will allow the company to terminate your travel arrangements without liability on our part.

11) Insurance

It is a condition of this agreement that you may not embark on the holiday without adequate personal medical insurance covering all your chosen activities. For this reason the company operates a mandatory insurance protection scheme through AIG Europe Ltd, which is provided to you for purchase at the time of booking and is included within the price of the holiday. The company as a member of The Travel Trust Association (TTA) has an obligation to pay all monies received from consumers into the Travel Trust Association account, a trust account which functions to protect the consumer's funds. The insurance is designed to provide cover for traditional travel purposes, such as, but not inclusively, medical and accident coverage and in the event of the consumer having paid monies that have not been deposited into the trust account and there being no holiday available or received by the consumer. The value of the holiday may be claimed from the insurance up to the value of GBS11,000 per customer. Those unforeseen circumstances as outlined in section 7 may also attract insurance cover.

12) Our Responsibilities

The performance of our obligations under the contract commences on your arrival at the destination in Morocco, whether it is Meknes or Fez, which you have booked. Travel to these destinations, from the airport, by road will be entirely the responsibility of the customer.

Transport by air, sea or rail to the booked destination, is not provided by the company. It is therefore your responsibility to organise these services separately and entirely at your own risk. The company will not be liable to you during your travel on them for any damages, as they do not form part of the booking and are not part of our contractual obligations.

Where damage is caused to you by our failure to perform the contract or its improper performance, we shall not be liable to you where the failure: -

1) is attributable to you
2) is caused by any third party unconnected with the provision of the services or acting outside the scope of their engagement
3) due to unusual and unforeseeable circumstances beyond our control, which could not be, avoided even where adequate care had been taken.
13) If you have a problem

If you have any form of problem on the holiday, you are obliged to report it immediately to the company representative, who will use all his best endeavours to make sure your holiday continues without further discomfort. Where you feel the problem has not been adequately rectified, you must report the matter on our Customer Relations form. Any failure to report any problem may affect our ability and yours, to address the matter clearly on your return. In any event, if on your return you feel that your holiday was not, for any reason, satisfactory, you should write to the company's Customer Relations Department, who will use their best endeavours to identify and address the matter to your reasonable satisfaction. If you still feel unsatisfied, the company will recommend the use of an independent arbitrator appointed by Dispute Settlement Services Limited who will address the claim on receipt of the necessary forms and fees.

14) Your consent for image use

The company may use any likeness or image of you secured or taken on any of our holidays without charge in all media whether now or prospective or bona fide promotional or marketing purposes including without limitation promotional materials of any kind such as brochures slides video shows or the internet unless you explicitly notify us that you do not consent to your image being used.